Wednesday, September 28, 2005

Changes or maturity?

Its funny how much I have changed after working. Lets see..

I used to be very quick tempered and will take things very seriously. I don like to be told what to do and was rather rebellious. The more anyone ordered me to do anything, the more I would want to ignore it and do it the other way round. Another thing is that I will never be able to take it if I got any scoldings, even if it were my fault. Thats the reason why I will never be suited to work in the customer service line. I was so affected by the nasty comments of customers that my temping period as a CSO was really miserable. I hated it.

Then I surprised myself today while I was chatting with the cabbie tonight. He was complaining how he had met a lot of weird customers. Some of them are very nasty ones. So I told him my experience yesterday.

A customer called me up and demanded that I provide him some shipping documents. But I had never heard of him before, not to mention his company. He was already very sacarstic when he called, commenting on my capability and my inteligence. Here I was, trying my best to help him with his problem and there he was being a pig, shouting at me and making snide remarks about me. In the end, I told him that I really had difficulties helping him cos I had no idea who was in charge of his shipment. He told me off and then slammed down the phone on me.

Strangely enough, I did not feel angry but find the whole incident rather hilarious. I was actually scolded for nothing! In the past, I would be so pissed that I might even call up the person and ask him to get his facts right and then go fuck his mother.

So I told my cabbie tonight that in the end, we are all just trying to earn a living. It is just work so there is no need to get personal with which ever assholes that he picked up as customers. Its no big deal.

As soon as the words were out of my mouth, I was like "Woah! I did not imagine that I would be capable of such deep words!"

So I have come to a conclusion. Its either I have matured or its either I don give a damn about how others treat me. Either way, I hope its a change for the better..

1 comment:

DK said...

Maybe you "Ma Mu" already. No more feelings when customer scolding u.

Good.... you can now apply job at frontline helpdesk.... hahaha... kidding... :P